Frequently asked questions
- What if I missed picture day, or I don't like my school picture?
- Retake/Makeup Day is for anyone who is not satisfied with their original photo or was absent on the original school photo day.
- Check with your school for the specific time and location of your Makeup Day; each school is different.
- We will take a (new) photo and ensure they like it. This latest photo will be uploaded to the website and sent to the yearbook and composites as applicable.
- Your new photo will be uploaded to our website approximately 5 business days after Makeup Day. You can view and order this new photo using your original (or newly given) Order Key.
- Please be aware that the Retake photo will replace the original photo. You can NOT switch between the two pictures if this is a Retake.
- If this is a Retake for your student and you have already ordered a photo package, please bring the unwanted photos to Retake Day to get a new package. We will collect the unwanted pictures and then send the new package to your home address, as before, at no additional cost.
- If you want, send a note to the photographer letting them know what you did not like about the original photo, and what you might like to see in the new one.
- What happens if I miss Picture Day and Makeup Day?
- We aim to collaborate with schools, parents, and students to capture high-quality photos of every student. We offer multiple opportunities for students to have their pictures taken, and we understand that sometimes unforeseen circumstances can disrupt these plans. When we need to take a student’s photo outside of the regular workflow, it involves two main factors: 1) additional work, and 2) the potential risk that the photo may not reach its intended destination, despite our best efforts.
In light of this, we have established the following procedure for students who need to have their Makeup Photos taken at a location other than their school: - A $25 cash fee will be payable to the photographer at the time of the photo session.
- We cannot guarantee that the new photo taken will be included in the yearbook or composite. While we will do everything possible to ensure this happens, a guarantee is not feasible.
- If you want to schedule a Retake/Makeup Photo, please email our photographer at [email protected]. She'll reach out to you directly to schedule a time that works for you to visit her studio.
- We aim to collaborate with schools, parents, and students to capture high-quality photos of every student. We offer multiple opportunities for students to have their pictures taken, and we understand that sometimes unforeseen circumstances can disrupt these plans. When we need to take a student’s photo outside of the regular workflow, it involves two main factors: 1) additional work, and 2) the potential risk that the photo may not reach its intended destination, despite our best efforts.
- What if I have a question about something in my Cart or placing an Order?
- Please contact Customer Service BEFORE placing your order. For the fastest response, please call or text us at 585-376-2503.
- Once an order is placed, it goes directly to print, is shipped, and cannot be changed.